Privacy Policy

1. Data Controller Identification

This Privacy Policy describes how PlayStoreGuide Advisory Services (operating as “PlayStoreGuide”, “we”, “us”, or “our”) collects, uses, stores, and protects personal and technical information when you access our website at https://www.playstoreguide.com or engage our independent advisory services.

If you have any questions regarding this policy or our data handling practices, contact our Data Privacy Lead at privacy@playstoreguide.com.

2. Information We Collect

We collect information strictly when you voluntarily submit it through our contact forms or service communications:

• Contact Details: Your name, email address, company or studio name, and communication preferences.
• App Release Data: Application package name (e.g. com.example.app), development framework (Flutter, React Native, Native Kotlin/Java, Unity), Target SDK version, current publishing stage, and rejection notice summaries provided by you.
• Feedback & Telemetry Data: Tester opt-in email identifiers provided for closed test track distribution, qualitative feedback logs, crash diagnostics, and questionnaire draft notes.
• Technical Log Data: Standard server logs collected automatically by our hosting platform, including IP address, browser type, referral URL, and timestamps.

3. Information We Explicitly DO NOT Collect

To safeguard developer security and comply with Google Developer Distribution Agreement rules:

• No Passwords or Master Credentials: We never request, process, or store your Google Account password, Google Cloud Console credentials, or two-factor authentication (2FA) recovery keys.
• No Account Ownership Transfers: We do not accept or take over ownership of customer Play Console accounts.
• No Financial Credentials: Payment processing for advisory invoices is handled via secure, PCI-compliant third-party processors (Stripe, Bank Wire / SEPA, Wise Business). We never store full credit card numbers or banking secrets on our servers.

4. How We Use Collected Information

We process your information exclusively for legitimate business and advisory purposes:

• To evaluate your application’s release readiness, policy risks, and timeline requirements.
• To coordinate verified human testers for 14-day closed testing tracks via Google Play Console opt-in invite links.
• To provide structured feedback dossiers, questionnaire responses, and appeal recommendations.
• To communicate project milestones, service invoices, and technical follow-ups.
• To protect our website from spam, fraud, and automated scraping abuse.

We never sell, rent, lease, or monetize your contact information or application data to advertising brokers or third-party marketing companies.

5. Third-Party Service Providers (Subprocessors)

We engage select third-party service providers who assist in operating our technical infrastructure. These providers process data strictly on our behalf under confidentiality obligations:

6. Data Confidentiality & Intellectual Property

We treat all unreleased APKs, AABs, test accounts, proprietary feature descriptions, and business logic submitted for audit as strictly confidential information. Our advisory specialists adhere to non-disclosure obligations, and testing cohorts are instructed not to distribute builds outside the designated testing track.

7. Data Retention

We retain consultation inquiries and project records only as long as necessary to fulfill the requested advisory services and satisfy standard accounting, legal, and tax obligations under the laws of Applicable law specified in individual commercial engagement agreements. Following completion of an advisory engagement, client diagnostic logs and tester feedback records are archived or securely deleted upon request.

8. Your Privacy Rights

Depending on your jurisdiction (such as GDPR in the European Union / UK or CCPA/CPRA in California), you maintain specific rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Correct inaccurate or incomplete contact records.
• Right to Erasure (“Right to Be Forgotten”): Request the permanent deletion of your project records.
• Right to Restriction: Limit the processing of your data while an audit or dispute is pending.

To exercise any of these rights, contact our Privacy Lead at privacy@playstoreguide.com. We respond to all verified requests within thirty (30) calendar days.

9. Policy Revisions & Updates

We may update this Privacy Policy periodically to reflect changes in our technical services, data processing systems, or applicable regulatory standards. Any revisions will be posted directly to this page with an updated “Last Substantively Updated” date.

10. Contact Us

For legal inquiries, data protection questions, or to request a signed Non-Disclosure Agreement (NDA) prior to code review: